Illness and Injury Management
It can happen in an instant – an employee is injured at work. What do you do now? When a health and safety injury occurs, most people probably know the appropriate reporting chain of command, but who decides the appropriate level of care? If the medical treatment is too conservative, the injury could worsen; if treatment is excessive, it could result in an unnecessary OSHA recordable.
Incident Intervention® is the practice of using WorkCare physicians to "intervene" at the time a workplace injury or accident occurs. Through this process, organizations can leverage clinical expert resources to coordinate appropriate treatment care at the “Golden Hour.”
The Golden Hour refers to the first hour following the onset of an employee injury or illness. When trained occupational health experts intervene at the Golden Hour, there is a real window of opportunity to affect the outcome of a case. The sooner the occupational health team gets involved, the greater the impact on the case.
Generally, a WorkCare physician or nurse is notified by a supervisor upon the occurrence of an employee injury/illness. The supervisor provides information on the type, possible cause and scope of the incident. The WorkCare clinician provides responsive evaluation of the incident; determines the most appropriate course of action; and consults with the treating physician to design a quality care treatment plan that meets the needs of the employee and employer in cases where the incident is work related.
These services provide health and safety managers with an effective tool to:
- Cut lost-time accidents.
- Reduce the number of OSHA recordables.
- Lower workers' compensation costs.
- Return recovered employees back to work in an expedient manner.
It's a practice that generates measurable results.
Mission Statement
As healthcare professionals, we believe it is our responsibility to advocate for the health and safety of all individuals who receive services rendered by WorkCare. As such, we cultivate knowledgeable professionals proficient in delivering accurate and preventative treatment and hold ourselves accountable in achieving these standards. We also understand the importance of listening to our clients and are committed to providing them with the necessary resources and consultations needed to run successful health and safety programs.
When providing these services, we take into consideration the individual as a whole and as a valuable piece to the intricate employer puzzle. We understand each individual is unique in their own way and no two individuals can be approached the same. We understand individuals require a well-qualified professional who will listen with an open mind and make recommendations based upon these considerations.
With this understanding, we identify “worklessness” as a harmful solution for the outcome to any treatment model and teach individuals the importance and value of returning to gainful employment. We advocate, whenever safe, all individuals should be given the opportunity to fulfill a job function, as this is vital to both their mental and physical well-being. This is accomplished by practicing within our scope, avoiding risks, and ensuring the individual receives “the right care at the right time in the proper setting.”